Refunds for Denied Applications
If your application is denied by Customs and Border Protection (CBP) with the status of 'Travel Not Authorised', we will refund the processing service fee paid to us as part of our money-back guarantee so long as you make a refund request via email. In the occasional case where the United States government rescinds approval of your ESTA authorisation, we are unable to issue a refund, and strongly suggest you confirm your ESTA authorisation before checking in for or reserving a flight to the United States. As we are a private company and unaffiliated with government entities, we emphasize that decisions on admission into the United States are at the sole discretion of Customs and Border Protection.
Refunds for Other Applications
If your application has not been denied but you would still like to request a refund for another reason, contact us. We do take exceptional circumstances into consideration should something happen that is outside of your control and will consider refunds on a case-by-case basis. Please email email@example.com for more information.
Additional Fees Outside Our Control
Our service fee refund covers the fees paid to us directly for processing your application, and unfortunately does not cover any third-party fees you may incur, such as credit/debit card fees or charges from other parties involved in processing your payment.
Refunds are always in USD currency. The exchange rate is determined by your credit/debit card company. We unfortunately cannot take responsibility for any differences in refund amounts based on exchange rate fluctuations or exchange fees charged by your card provider.
Any processed refunds will be credited to the to the card used for the original purchase. This is to protect your security and prevent theft, loss, or fraud. To request a refund from us, contact us via email with the following information:
We will credit your refund to your debit/credit card account within 24 hours, and once you bank has accepted the refund you will see the refund on your statement within 3-5 working days.
If your reason to request a refund is not listed here, or if you have any questions regarding refunds, please contact us.